Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a site we cover? This page explains how to get in touch and what you can expect once you do.
How to Contact Our Team
Email is the best way to reach us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected].
A quick summary of what your message is about — a review correction, a bonus term that's changed, a general question — helps us route it to the right person and get back to you faster.
What We Can (and Can't) Help With
We're an independent research and comparison site covering crypto casinos for US players, including no-KYC options. That shapes what we can realistically help with:
- Review accuracy — If you've noticed a bonus term, coin list, or licensing detail that looks out of date on one of our pages, let us know and we'll look into it.
- General questions about crypto casinos — Wondering how wagering requirements work, what "no KYC" actually means, or how withdrawal limits differ between sites? We're happy to point you to the relevant guidance on our site.
- Content suggestions — If there's a topic, coin, or comparison you'd like us to cover, tell us what you have in mind.
- Site or partnership enquiries — If you represent a crypto casino or a related business, introduce yourself and explain what you're proposing.
- Account, deposit, and withdrawal issues — These need to go directly to the casino operator's own support team, not to us. We review and rank sites; we don't hold player funds, process transactions, or manage accounts. If a payout is delayed or a bonus hasn't credited, the casino's live chat or support email is the right first stop.
Why We're Not the Right Contact for Account Problems
Because every site listed here — including higher-ranked options like BetPanda, CoinPoker Casino, and Cryptorino — operates as its own independent business, only the casino itself can access your account, verify your identity if required, or release a withdrawal. We can, however, use patterns in reader feedback to inform how we score and re-review a site over time, so if something feels off with an operator, telling us still has value even when we can't fix the individual issue.
A Note on Responsible Gambling
If you or someone you know is struggling with gambling, please reach out for support rather than waiting to raise it with us. The National Problem Gambling Helpline is available at 1-800-GAMBLER. Keep in mind that offshore crypto casinos, including no-KYC sites, generally don't offer the same self-exclusion tools or player protections that state-regulated US operators provide, so building your own limits — deposit caps, time limits, or simply stepping away — matters more on these platforms. All sites reviewed on att-hellolab.com are intended for players who meet the applicable legal age in their state, either 18 or 21 depending on the operator and jurisdiction.
Before You Write In, a Quick Reminder on Legal Status
A few messages we get each month ask whether a specific site is "legal" in a reader's state. We can offer general information, but we can't give a definitive legal opinion. Crypto casinos serving US players are almost always licensed offshore — in places like Curaçao or Anjouan — rather than by any US state regulator, and availability varies by state. If you need certainty about your own situation, a licensed attorney is the right resource, not a comparison site. The same goes for tax questions on crypto winnings; those should go to a qualified tax professional, not to us.
Looking for Something Specific?
If your question is really about which casino to choose rather than about the site itself, you may find the answer faster by browsing our rankings directly, or by checking our page on Best Non GamStop Casinos if you're comparing options outside the standard licensed market. Otherwise, our contact inbox is open for anything else you'd like to raise.
What Happens After You Send a Message
A real person reads every email — we don't rely on automated replies to close out enquiries. Most messages get a response within two working days, though it can take a little longer during busier periods. If your enquiry needs input from more than one team member, we'll let you know it's being looked into rather than leaving you without an update.
We take accuracy seriously across every review and comparison on this site, and reader feedback is one of the main ways we catch things that need fixing. Whether you're pointing out an error, asking how something works, or just want to share an opinion on a site we've covered, we'd rather hear from you than not.